OUR SERVICES
Transforming Citizen Services
01
Strategy Development
Driver and Vehicle Administrators are more successful in the
transformation and delivery of services when they are guided by
the right strategy. We have deep driver and vehicle administration
knowledge and experience to provide a solid foundation upon
which to develop and deliver actionable program and operational
strategies at all stages of execution. Using a flexible and client-
centric approach, Barrington works with organizations to create
and execute strategies that streamline change, are measurable,
and lead to operational efficiencies.
- Feasibility studies and options analyses
- Operational / Business Plan development
- Stakeholder consultation and facilitation
- Best practice, jurisdictional, and vendor / product research
- Strategy and roadmap development
02
Service Transformation Design and Delivery
Transforming Driver and Vehicle Administrations requires a holistic
approach that acknowledges the interdependence of various
program components. At Barrington, we understand that effective
transformation goes beyond technology upgrades and requires
simultaneous changes to the service delivery model, legislation &
policy, business processes, and technology. Our comprehensive
approach ensures that all aspects of your program are aligned to
achieve seamless and sustainable transformation.
- Service definition
- Business capability modelling
- Operational process design / optimization
- Legislative and policy analysis and development
- Technology and architecture design, development, and implementation
- Service Center modelling
- Operational governance design
- Organizational structure modelling
03
Solution Selection and Procurement Support
Navigating the landscape of solution selection and procurement
can be complex, especially within the unique constraints and
requirements of Driver and Vehicle Administrations. Barrington
provides expert guidance to ensure that your organization selects
and implements solutions that are not only fit for purpose but also
future-proof. Our deep understanding of the DMV environment,
combined with our strategic and technical expertise, supports our
clients in making informed decisions that lead to successful
outcomes.
- Requirements definition and documentation
- Market research and vendor evaluation
- Request for Proposal (RFP) development and management
- Evaluation criteria and scoring framework design
- Contract negotiation support
- Implementation planning and support
- Vendor management and oversight
- Post-implementation review and optimization
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